Your Questions, Answered

  • You can view your billing statements through your member account portal.

    • Log in using your registered email

    • Navigate to the billing section

    • Access invoices and payment history

  • Membership changes can be requested through our team or your member portal.

    • Changes typically take effect on the next billing cycle

    • Advance notice may be required

    • Our team is happy to assist with recommendations

  • Your membership includes access to Pup Social’s core experiences.

    • Club access and social spaces

    • Daycare or play sessions (depending on plan)

    • Member-only perks and events

    • Discounts on services and retail

  • Membership dues are billed monthly on a recurring basis.

    • Charged to your card on file

    • Based on your sign-up date

    • Confirmation is sent after each payment

  • Yes, depending on your plan.

    • Pause options may be available

    • Cancellations require advance notice

    • Terms vary by membership type

    • You’ll be notified to update your payment method

    • Access may be temporarily restricted

    • Our team can assist in resolving the issue